S.T.A.R.T. Here
When your elder is exposed to a new situation, you should START here with these action items. Use this handy acronym to guide you through the steps.
Elders can encounter new situations in many forms. For example, a new residence, a hospital stay, a new doctor visit, or a new caregiver can each present an opportunity to share important (sometimes critical) information about your loved one.
Using these steps, you can make sure all players in the new situation are up-to-date on what they need to know about your elder, especially as it pertains to their care.
S.T.A.R.T.
S – Survey – What about the situation is new? What info should be shared that is critical? What is helpful? What would make them comfortable or uncomfortable? What would your elder want the folks around them to know?
Examples – Your elder moves from hospital to rehab. Are they hesitant to ask for assistance? Do they have special dietary needs, allergies or preferences? Do they prefer same sex aides? Do they love a certain TV program or have a favorite activity?
Suppose your elder living with dementia is paranoid at times. Would a hospital or care facility need to know that upon arrival? Should the care providers be made aware of the dementia and how it presents in your elder?
T – TALK – Tell all of the folks in the new situation any important info about your elder. Give them the information that will allow them to be successful in caring for your loved one. Be honest. Be thorough. Be willing to hear their input as well.
Examples – If your elder has a new aide coming to their home, this person is unlikely to know your elder’s personality, their preferences, their habits or their needs. Sit down and review all of those. Ask for their immediate observations. Ask if they have questions or concerns.
If your elder cannot fully articulate their needs, make sure whomever is caring for them has access to important information as well as your contact (or other decision-maker) to ask if they encounter a need for more info or clarification.
If your elder has oxygen and needs to be reminded to leave it on or put it on, share that with anyone new or in any new situation. Do they need to be reminded to use their walker, take meds or drink water?
A – ASSESS – Once you’ve shared important info about your loved one, assess whether the communication has worked to make your elder comfortable and receive the care they need.
Examples – Are the aides understanding your elder’s need for privacy in the bathroom? Does the care community give your mom iced tea when she always wants water? Is the hospital checking in to see if your elder needs to go to the bathroom or has eaten their meal? Are the meals matching your elder’s dietary needs and preferences?
Does the doctor provide a visit summary to family members (as you’ve requested) when the elder visits alone and has cognitive impairment? Do the next steps at a care conference get done?
R- REPEAT – Repeat any information or instructions that aren’t getting the attention that is necessary. Re-introduce any care needs that are falling through the cracks. Ask for an update on how the situation is going – ask your elder, ask the care providers, ask family members. Everyone should know that the team is there to provide the best care possible – so remember to keep that in mind when discussing with team members.
Examples – Maybe the hospital staff has a new team onboard, check to see if they are aware of your elder’s requests or needs. Do they know who to contact should they have questions?
Have you reached out to the activities staff at your elder’s new community? Do they know your dad loves to play cards? Is there some member of the team that still needs to be updated with information?
T – TRADE PLACES – Put yourself in the shoes of your elder, the care aide, the PT staff at rehab, the doctor, the nurse, anyone providing assistance or care.
Examples – Is your elder set up for success in this new situation? Can they provide you with some way to gauge their comfort or discomfort?
Do the care providers or other team members have the tools to use the information you’ve provided to care for your elder appropriately?
Always assume that the entire team wants the best outcome for your elder. Make sure all members (including family) have all the information and tools they need to achieve that good outcome.
Remember this is a marathon, not a sprint. You need to be organized, have good support and take care of yourself too!
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